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For orders over 70€ for Italy and Spain

14 Days Return

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DELIVERY & RETURN

MASQMAI gladly accepts returns of Merchandise in its original, unopened, and unused condition, purchased in our web within 14 days of original purchase. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. regret to inform you that we do not refund original shipping costs with the return.

If you receive a defective product, please contact our customer service team immediately at help@masqmai.com. It is essential to report any type of damage or defect within 48 hours of purchase in order to make an exchange or refund.

At Masqmai we do not refund or exchange any product affected by circumstances beyond our control. This includes damage or negligence once the products have been delivered, storage of products in adverse conditions such as very high temperatures or exposure to the sun, which can damage the products, as well as damage inflicted by third parties.

Contact Us:
Email: help@masqmai.com
Live Chat (available Monday-Friday, 9:00-18-00)

*In special periods (Christmas, promotions and/or specific actions), delivery, exchange and return times may be increased.

Our Customers’ Feedback

FIND YOUR ANSWER
FROM REAL CUSTOMERS

NATURAL BEAUTY ELIXIR

Valeria

La svolta! Il prodotto ideale! Luminosità, grana della pelle più fine e compatta, idratazione, rughe attenuate...può bastare? In più profumo gradevole, assorbenza immediata, durata lunga della confezione perché bastano 3-4 gocce ad applicazione. Ovviamente, super consigliato.

SOS DRYING LOTION

Andrea

It dried out this ugly pimple. My face was a nightmare. I tried so many things and nothing helped my face. I came across this and decided why not. It took two days! Yup! Thank you Masqmai!

MIRACLE REPAIR SHAMPOO

Angela

Me encanta la sensación de frescor que te deja en todas los lavados, desde el primer uso notas el brillo que deja. Mi marido lo ha probado y está súper contento con los resultados.

CLEANSE & TONE SET

Chiara Maria

Questo è stato in assoluto il mio primo acquisto del brand Masqmai e ne sono rimasta parecchio colpita soprattutto dal detergente.Il tonico l'ho trovato buono ma sinceramente secondo me si può migliorare.Il detergente è qualcosa di assolutamente spettacolare!Ricorda molto come composizione i prodotti del rinomato marchio Sisley - Paris con un costo logicamente più contenuto e alla portata di tutti. La pelle appare da subito detersa, fresca e luminosa, per la prima volta il dischetto in cotone del tonico risultava pulito alla prima passata! Ottimo combo brava Alice!

SOS FACE MASK

Sibilla

I highly recommend this mask!! I was shocked to see the results, I don't usually leave reviews, but this products definitely deserves ones! Masqmai Formulas are incredible and my before and after demonstrates it!

MIRACLE HAIR MASK

Susanna

Ho capelli molto stressati, secchi e tendenti al crespo, oggi ho provato per la prima volta questa maschera e sono rimasta sbalordita...capelli morbidi, lucidi, facili da mettere in piega, profumati e non elettrici! Consigliatissimo!

Email address:

help@masqmai.com