Free Shipping

For orders over 70€ for Italy and Spain

14 Days Return

Shipping fees will be assumed by the customer

Live Support

Message, or email usanytime, anywhere


MASQMAI gladly accepts returns of Merchandise in its original, unopened, and unused condition, purchased in our web within 14 days of original purchase. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. regret to inform you that we do not refund original shipping costs with the return.

If you receive a defective product, please contact our customer service team immediately at It is essential to report any type of damage or defect within 48 hours of purchase in order to make an exchange or refund.

At Masqmai we do not refund or exchange any product affected by circumstances beyond our control. This includes damage or negligence once the products have been delivered, storage of products in adverse conditions such as very high temperatures or exposure to the sun, which can damage the products, as well as damage inflicted by third parties.

Contact Us:
Live Chat (available Monday-Friday, 9:00-18-00)

*In special periods (Christmas, promotions and/or specific actions), delivery, exchange and return times may be increased.